Remote FMLA/Disability Forms Lead

Sharecare; City of Albany (NY); Remote; USD 45,000 - 65,000; Full time

Job summary

Sharecare, a digital healthcare company, is seeking a Lead FMLA/Disability Specialist to join its remote team. The role focuses on processing FMLA/Disability paperwork accurately and delivering high-quality service to clients and patients.

The Lead will mentor staff, coordinate with management, ensure HIPAA compliance, and maintain strong client relationships while meeting tight turnaround times. Strong communication, organizational, and multi-tasking skills are essential.

Qualifications

• High School Diploma (GED) required; degree preferred.
• 2+ years in a medical records department or similar setting, medical terminology required.
• Experience with FMLA and disability form completion, preferred.
• Demonstrated leadership skills.
• Demonstrated ability to prioritize, organize and meet deadlines.
• Demonstrated documentation and communications skills.
• Strong computer software experience: Microsoft Word & Excel.
• Excellent organizational skills and ability to multi-task.
• Must be able to type 50 wpm.
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player and have proven customer satisfaction skills.
• Must have excellent communication skills, both written and verbal.

Responsibilities

• Processes FMLA/Short Term Disability paperwork in accordance with client, state, and federal guidelines.
• Communicates with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
• Processes medical record requests as needed with proper adherence to HIPAA and HITECH compliance training and laws.
• Completes FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
• Ensures FMLA and disability forms are data entered into our secure processing platform accurately and completed post-payment within contractual turnaround times.
• Maintains professional relationships with all clients.
• Provides onboarding and training services to new employees as required.
• Produces periodic reporting as requested.
• Provides attention and care to patients and patient representatives.
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Able to provide support and backup for Forms, Release of Information and/or audit teams, as needed

Skills

Leadership

Communication

Time management

Customer service

Team player

Typing 50 wpm

Self-motivated

Problem solving

Multitasking

Education

High School Diploma

Degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Sharecare, a digital healthcare company, is seeking a Lead FMLA/Disability Specialist to join its remote team. The role focuses on processing FMLA/Disability paperwork accurately and delivering high-quality service to clients and patients.

The Lead will mentor staff, coordinate with management, ensure HIPAA compliance, and maintain strong client relationships while meeting tight turnaround times. Strong communication, organizational, and multi-tasking skills are essential.