Remote Launch Lead - Fast-Track 30-Day Onboarding

My Money Matters; United States; Remote; USD 94,000 - 121,000; Full time

Benefits offered by this job

Remote working within the UK

Home office budget

25 days’ annual leave

Birthday off

Collaborative team bonus

Pension scheme

Perkbox salary sacrifice schemes

Medical cashback scheme

Enhanced parental leave

Team connection

Job summary

My Money Matters is seeking a Customer Launch Lead to take ownership of high-value launches and coach a small team to move complex accounts from contract to live within 30 days. You will coordinate across Sales, Marketing, Product, Engineering and Account Management to ensure fast, well-adopted implementations.

The role blends hands-on delivery with people leadership, prioritising pace, clarity, and a strong handover into ongoing account management.

Qualifications

• Proven track record delivering customer onboarding, implementation or launches in a SaaS or platform business.
• Experience managing or developing team members, even informally (mentoring, leading a workstream, or deputising for a manager)
• Experience driving user adoption, ideally in payroll, HR or financial wellbeing
• Experience with payroll data, integrations or HR systems is advantageous
• Experience with public sector or other complex organisations is advantageous but not essential
• Not a reactive technical support role; launches ownership and end-to-end delivery expected

Responsibilities

• Hold the portfolio view of every launch in flight across the team, tracking progress against the 30-day target
• Allocate incoming launches to Customer Launch Managers, matching complexity to experience and workload
• Act as the escalation point for launches at risk, stepping in to unblock or reassign as needed
• Own the handover from Sales at contract signature for the most complex or highest-value accounts, confirming scope, products, key contacts and launch date
• Run kick-offs and agree launch plans for your own portfolio, alongside overseeing the team's
• Set and track pre-launch sign-up targets across all the team's launches, directing employee communications with the employer and Marketing
• Own the handover to Account Management for your own launches, and quality-check the team's handovers, so every live customer is passed on with a clear record of scope, stakeholders, sign-ups and next opportunities
• Line-manage Customer Launch Managers (2 direct reports initially, may flex to 1), setting clear objectives tied to time-to-launch and sign-up targets
• Run regular 1:1s, coaching conversations and performance reviews, and support career development within the team
• Lead recruitment and onboarding as the team grows or changes
• Balance a hands-on portfolio of launches with the time needed to manage and support the team well
• Build a team culture of pace and ownership, where launches are delivered to a high standard with minimal day-to-day direction.

Skills

Delivery coordination

People management

Blockers resolution

Payroll data familiarity

Communication with stakeholders

Cross-functional collaboration

Tools

Payroll data integrations

Job description

My Money Matters is seeking a Customer Launch Lead to take ownership of high-value launches and coach a small team to move complex accounts from contract to live within 30 days. You will coordinate across Sales, Marketing, Product, Engineering and Account Management to ensure fast, well-adopted implementations.

The role blends hands-on delivery with people leadership, prioritising pace, clarity, and a strong handover into ongoing account management.