US Launch Lead — Customer Onboarding & Growth

Blackbird Ventures Pty; Boulder (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Self-development budget

Health insurance

Parental leave

Wellness leave

Unlimited leave

401k match

Job summary

Halter is seeking a Customer Onboarding Lead U.S. to supervise a team of Launch Representatives and drive successful deployments across ranches in the United States.

You will own launch performance, build scalable processes, and partner with Sales, Support, Rev Ops, and Product to ensure value realization for customers from day one. You will coach frontline teammates, design regional rhythms, and manage ARR targets while balancing a high-touch customer experience with operational efficiency.

Qualifications

• Track record leading customer-facing teams that deliver outcomes at scale.
• Experience coaching and developing frontline team members with clear expectations.

Responsibilities

• Own US Launch performance and ARR; manage regional operating rhythm.
• Lead and develop a team of 5–6 Launch Representatives; set standards and clear path.
• Improve Launch cost and efficiency without compromising customer outcomes.
• Partner cross-functionally with Sales, Rev Ops, Support, Product, and Global Launch team.

Skills

Leadership

Coaching

Operational excellence

Data-driven decision making

Cross-functional collaboration

Clear communication

Bias to action

Problem solving

Stakeholder management

Tools

Salesforce

Intercom

Job description

Halter is seeking a Customer Onboarding Lead U.S. to supervise a team of Launch Representatives and drive successful deployments across ranches in the United States.

You will own launch performance, build scalable processes, and partner with Sales, Support, Rev Ops, and Product to ensure value realization for customers from day one. You will coach frontline teammates, design regional rhythms, and manage ARR targets while balancing a high-touch customer experience with operational efficiency.