Remote Key Accounts Manager – SaaS Renewals & Growth

Ladders; EE. UU.; A distancia; USD 100.000 - 120.000; Jornada completa

Descripción de la vacante

Ladders is seeking a Key Accounts Manager to lead a portfolio of strategic national accounts in the information technology space. You will own the relationship, drive retention, renewals, and long-term satisfaction, and collaborate with internal teams to expand customer value through upsell and cross-sell.

The role is remote in the US, with competitive compensation of $100,000–$120,000 annually, plus incentives.

Formación

• 3+ years in account management or customer success in B2B SaaS.
• Experience with subscriptions and renewals.
• Proven track record in reducing churn.
• Identify upsell and cross-sell opportunities.
• Strong reporting and communication skills using Microsoft 365.
• Familiarity with AI-enabled platforms is a plus.
• Experience supporting industry events or trade shows.

Responsabilidades

• Manage and retain a portfolio of strategic national accounts
• Serve as the primary contact for assigned accounts in the Collision and Mechanical segments
• Build and maintain strong relationships with key stakeholders
• Monitor account health and execute strategies to meet retention goals
• Identify growth opportunities and develop account growth plans
• Support customers in adopting new SaaS features and best practices
• Collaborate with internal teams to resolve issues and drive engagement

Conocimientos

Account management

Customer success

SaaS subscriptions

Upsell & cross-sell

MS 365 reporting

AI-enabled analytics

Trade shows/events

Herramientas

Microsoft 365

Analytics tools

Descripción del empleo

Ladders is seeking a Key Accounts Manager to lead a portfolio of strategic national accounts in the information technology space. You will own the relationship, drive retention, renewals, and long-term satisfaction, and collaborate with internal teams to expand customer value through upsell and cross-sell.

The role is remote in the US, with competitive compensation of $100,000–$120,000 annually, plus incentives.