Remote AI Accounts Manager - Growth & Renewal Leader
ElevenLabs
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
ElevenLabs is seeking an Account Manager / Customer Success professional to oversee a book of 100–200 corporate accounts, driving value, renewals, and cross-sell across its AI-native product suite. You’ll work with technically oriented customers, advising on integrations and usage to ensure retention and growth.
This remote-first role requires strong communication, a systems mindset, and the ability to operate across US time zones.
Qualifications
- 2+ years of Account Management or Customer Success in B2B SaaS, Developer Tools, or AI/ML products.
- Track record of owning commercial outcomes: quota, renewals, cross-sell, and expansion.
- Experience managing a high-volume book with a systems mindset.
- Hands-on familiarity with AI concepts, API integrations, and SDKs.
- Experience using product usage data to anticipate account needs and risks.
- Strong communicator capable of interfacing with founders, technical leads, and procurement teams.
Responsibilities
- Own the full commercial relationship for 100–200 corporate accounts.
- Drive renewals, cross-sell, and expansion across ElevenLabs product suite.
- Build scalable playbooks and motions to manage a large book of business.
- Advise on agent design, voice integrations, and data-driven optimization.
- Align technical and commercial aims to maximize value for customers.
Skills
Tools
Job description
ElevenLabs is seeking an Account Manager / Customer Success professional to oversee a book of 100–200 corporate accounts, driving value, renewals, and cross-sell across its AI-native product suite. You’ll work with technically oriented customers, advising on integrations and usage to ensure retention and growth.
This remote-first role requires strong communication, a systems mindset, and the ability to operate across US time zones.
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