Remote Key Account Manager: Growth & Retention

Blacksmith Agency LLC; Cleveland (OH); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Base + commission

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

You will work with strategists and delivery teams, maintain one clear voice for the client, and drive a seven-figure annual quota across retention and upsells while expanding engagements within existing accounts.

Qualifications

• Agency account management experience in a marketing, digital, creative or advertising agency.
• Proven ability to retain clients and sell additional work with measurable results.
• Comfort carrying a quota and managing a seven-figure annual target.

Responsibilities

• Own an established book of recurring agency clients and maintain long-term relationships.
• Drive retention, renewals, and early warning signals for at-risk accounts.
• Upsell and expansion: identify and win new projects within each client.
• Collaborate with strategists and delivery teams to present a single, clear voice to clients.

Skills

Account management

Client relationships

Sales coordination

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

You will work with strategists and delivery teams, maintain one clear voice for the client, and drive a seven-figure annual quota across retention and upsells while expanding engagements within existing accounts.