Remote K-12 SaaS Account Manager — Growth & Retention

Niche; East Windsor Hill (CT); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Remote work flexibility

Health plan and benefits

Stock options

401(k) with match

Parental leave

Paid time off

Home office stipend

Job summary

Niche is recruiting an Account Manager to drive client retention and revenue growth within a K-12 customer portfolio. You will balance relationship development, value communication, and upsell opportunities, while partnering with Customer Success and Account Executives to ensure excellent support.

Responsibilities include managing renewals, presenting product demos, and negotiating contracts, with a focus on delivering measurable ROI for schools and districts.

Qualifications

• Bachelor's degree required in business/education-related field.
• Minimum 3 years of relevant SaaS sales/marketing experience.
• Excellent presentation and communication skills; Salesforce experience preferred.
• Ability to build trusted advisor relationships with stakeholders and executives.
• Experience selling in Education or Digital Media is a plus.
• Familiarity with Challenger Sales methodology is a big plus.

Responsibilities

• Manage a full account portfolio and relationships to increase revenue and adoption.
• Cultivate trusted advisor relationships with stakeholders and executives.
• Collaborate with CS and Sales Engineers to support implementation and upsell.
• Prospect for expansion opportunities within the book of business.
• Manage renewals and negotiate contracts to close deals.
• Present product demonstrations to clients.
• Provide exceptional customer support across use cases and needs.
• Develop SME knowledge of the Niche platform and product suite.
• Act as voice of the customer to inform product/data teams.
• Meet quarterly and annual retention and expansion targets.

Skills

Bachelor's degree in business or教育?

Sales and marketing in SaaS

Excellent presentation and沟通

Salesforce experience

Strong relationship building

Challenger sales methodology

Ability to thrive in fast-paced env

Education

Bachelor's degree in business or education-related field

Tools

Salesforce

Job description

Niche is recruiting an Account Manager to drive client retention and revenue growth within a K-12 customer portfolio. You will balance relationship development, value communication, and upsell opportunities, while partnering with Customer Success and Account Executives to ensure excellent support.

Responsibilities include managing renewals, presenting product demos, and negotiating contracts, with a focus on delivering measurable ROI for schools and districts.