Remote K-12 Enterprise Account Manager

Niche; Tennessee; Remote; USD 75,000 - 120,000; Full time

Benefits offered by this job

Fully remote or hybrid work options

Health plan (medical, vision, dental)

Flexible PTO

Home office stipend

Parental leave (12 weeks)

401(k) with employer match

Job summary

Niche is seeking an Account Manager to drive client retention and expand revenue within a K-12 portfolio. You will cultivate relationships, communicate impact, and identify upsell opportunities while collaborating with Customer Success and Account Executive teams to ensure client success.

You will manage on-cycle and off-cycle renewals, present product demos, and act as the voice of the customer to influence product and data teams.

Qualifications

• Bachelor's degree in a business or education-related field.
• Minimum of 3 years of relevant experience, including sales and marketing in a SaaS environment.
• Excellent presentation and communication skills.
• Salesforce Experience.
• Ability to thrive and quickly adapt to a fast-paced, team-oriented environment.
• Experience selling in Education or Digital Media is a plus.
• Experience with Challenger Sales Methodology huge plus

Responsibilities

• Manage a full account portfolio and relationships with customers to increase revenue.
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors.
• Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell.
• Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle).
• Manage Client Relationships for clients up for renewal in the current year.
• Negotiate Contracts, drive commercial process through acquiring signatures.
• Present product demonstrations.
• Support customers and solve problems for specific and individualized use cases.
• Strong understanding of the platform and product suite.
• Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams.
• Meet personal quarterly and annual dollar retention and expansion goals.
• Attend onboarding sessions, learn product offerings, and gain demo proficiency.
• Shadow Account Managers and Customer Success Managers to observe best practices.
• Conduct Onboarding, QBR, Expansion, and Renewal meetings, pitching the Niche products to K-12 schools.
• High accountability and precision over your account pipeline.
• Understand Niche’s monthly advertising reports and aid clients in understanding value.
• Continue to develop partnerships with Customer Success Managers to align with client goals.
• Attend product training to further knowledge of Niche products.
• Strive to become SME to the schools within the segment.
• Lean into your assigned school segment and learn marketing strategies to become SME.
• Provide exceptional support via phone, email, and in-person leading to retention and upsell.

Skills

Sales experience

Communication skills

Relationship-building

SaaS experience

Presenter

Education

Bachelor's degree in a business or education-related field

Tools

Salesforce

Job description

Niche is seeking an Account Manager to drive client retention and expand revenue within a K-12 portfolio. You will cultivate relationships, communicate impact, and identify upsell opportunities while collaborating with Customer Success and Account Executive teams to ensure client success.

You will manage on-cycle and off-cycle renewals, present product demos, and act as the voice of the customer to influence product and data teams.