Remote K-12 Education Client Success Lead

EdConnective; Arlington (VA); Remote; USD 85,000 - 115,000; Full time

Job summary

EdConnective is seeking a Client Success Manager for K-12 education. This remote, full-time role manages a portfolio of school and district partnerships, translating goals into actionable implementation and advancing student outcomes.

You’ll lead meetings with principals and district administrators, onboard partners, monitor engagement, and turn data into insights while collaborating with Growth to retain and expand partnerships.

Qualifications

• Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services.
• Strong communication and judgment in interactions with educational leaders.
• Ownership and organization to manage competing priorities and commitments.
• Data and technology fluency to use modern tools for analysis and decision making.
• Motivation and openness to feedback with a track record of action and improvement.

Responsibilities

• Build trusted client relationships with principals and district administrators; lead meetings, understand priorities, and translate conversations into next steps.
• Own onboarding and implementation; translate partner goals into clear plans and timelines, aligning stakeholders on responsibilities and success measures.
• Resolve problems proactively; monitor engagement and service delivery, investigate roadblocks, coordinate solutions, and follow through until resolutions.
• Turn data into insights; develop clear reports and lead progress meetings that connect results to goals and suggest next steps.
• Support retention and growth by partnering with Growth colleagues to demonstrate value and surface additional needs.
• Manage portfolio effectively by prioritizing competing needs, maintaining records, and coordinating across teams.

Skills

Customer success

Account management

Education leadership

Program management

Communication and judgment

Tools

Salesforce

CRM software

Spreadsheets

Job description

EdConnective is seeking a Client Success Manager for K-12 education. This remote, full-time role manages a portfolio of school and district partnerships, translating goals into actionable implementation and advancing student outcomes.

You’ll lead meetings with principals and district administrators, onboard partners, monitor engagement, and turn data into insights while collaborating with Growth to retain and expand partnerships.