Remote EdTech Customer Success Manager

Progress Learning, LLC; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Insurance: Medical, Dental, Vision

Disability & Life coverage

401(k) with employer match

PTO & holidays

Job summary

Progress Learning seeks a remote Customer Success Manager to guide schools and districts through onboarding, adoption, and renewal of the Progress Learning platform.

The role emphasizes strong communication with educators and school leaders, multi-account management, and data-driven strategies to drive sustained engagement. Collaborative cross-functional work across Training, Product, and Sales is essential.

Qualifications

• Experience guiding customer onboarding and renewal lifecycle.
• Ability to analyze usage data to drive adoption.

Responsibilities

• Guide customers through onboarding and implementation milestones.
• Maintain ongoing communication with customers via email, calls, and virtual meetings.
• Monitor usage and engage low-usage accounts with proactive strategies.
• Conduct regular reviews to assess success and identify growth opportunities.
• Collaborate with Renewal Specialists and Sales to support renewals and expansions.
• Maintain accurate customer records in Salesforce.
• Provide trainings to support usage and implementation.
• Act as platform expert addressing questions and best practices.
• Partner with Training, Product, and Sales to meet customer needs.
• Travel up to 10% annually for on-site visits and events.

Skills

Technology adoption

Lead customer meetings

Account management

Customer engagement

Communication skills

Data analysis

Remote work

Time management

Cross-functional collaboration

Education/edtech experience

Education

Education background or edtech experience

Tools

Salesforce

Job description

Progress Learning seeks a remote Customer Success Manager to guide schools and districts through onboarding, adoption, and renewal of the Progress Learning platform.

The role emphasizes strong communication with educators and school leaders, multi-account management, and data-driven strategies to drive sustained engagement. Collaborative cross-functional work across Training, Product, and Sales is essential.