Remote CSM - EdTech for K-12 Schools & Districts

Knowt Inc.; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

Knowt Inc. is looking for a Customer Success Manager to own relationships with schools and districts partnering with Knowt. You will lead onboarding, drive adoption, and ensure renewals while seeking opportunities to expand our district customer base.

You will collaborate with Sales and Product to translate feedback into roadmap priorities and create scalable training resources. This role is remote and US-based, with the potential to impact millions of students and teachers.

Qualifications

• 2–4 years in customer success or account management.
• Experience with K-12 schools or districts.
• Comfort delivering trainings for educators.
• Strong organization and multitasking abilities.
• Clear, warm written and verbal communication.
• Data-driven approach to tracking account health and adoption.

Responsibilities

• Own a book of school and district accounts from kickoff to renewal.
• Lead onboarding: rostering, admin setup, and teacher training sessions.
• Drive adoption by tracking usage and conducting admin check-ins.
• Manage renewals and identify expansion opportunities across schools and districts.
• Build usage reports and quarterly business reviews to show impact.
• Partner with Sales on handoffs and with Product to turn feedback into roadmap priorities.
• Create help docs, training materials, and playbooks that scale as we grow.

Skills

Account management

K-12 experience

Presentations & trainings

Organizational skills

Communication skills

Data-driven approach

Tools

HubSpot

Salesforce

Job description

Knowt Inc. is looking for a Customer Success Manager to own relationships with schools and districts partnering with Knowt. You will lead onboarding, drive adoption, and ensure renewals while seeking opportunities to expand our district customer base.

You will collaborate with Sales and Product to translate feedback into roadmap priorities and create scalable training resources. This role is remote and US-based, with the potential to impact millions of students and teachers.