Remote Customer Success Manager: EdTech Growth & Adoption

Imagine Learning, Inc.; Austin (TX); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401k plan with company match

Paid holidays

Paid time off

Maternity/Fertility benefits

Tuition reimbursement

Work from home opportunities

Job summary

Imagine Learning, Inc. seeks a Customer Success Manager to own the business relationship with customers, ensuring retention, growth and adoption of our Curriculum-Informed AI tools.

This remote-friendly role is based in the United States, with travel up to 30–50% and opportunities to partner with school districts and senior leaders. You will collaborate with internal teams, guiding onboarding and ongoing success strategies to maximize impact.

Qualifications

• Bachelors degree in a related field and at least 4 years of customer relationship experience in edtech.
• Experience compiling and presenting data to senior executives.
• Strong communication skills and ability to travel up to 50%.

Responsibilities

• Grow relationships with customer stakeholders.
• Own customer relationships from onboarding to renewal.
• Collaborate with internal teams to drive adoption and success.
• Analyze engagement data to identify strengths and gaps.
• Conduct regular check-ins to align goals and report progress.
• Develop account strategies to ensure renewal.

Skills

Customer relationship management

Data analysis

Communication skills

EdTech knowledge

Remote collaboration

Education

Bachelors degree in a related field

Tools

Excel

Job description

Imagine Learning, Inc. seeks a Customer Success Manager to own the business relationship with customers, ensuring retention, growth and adoption of our Curriculum-Informed AI tools.

This remote-friendly role is based in the United States, with travel up to 30–50% and opportunities to partner with school districts and senior leaders. You will collaborate with internal teams, guiding onboarding and ongoing success strategies to maximize impact.