Client Success Manager, K-12 Education [Full Time, Remote]

EdConnective; Arlington (VA); Remote; USD 85,000 - 115,000; Full time

Job summary

EdConnective is seeking a Client Success Manager for K-12 education. This remote, full-time role manages a portfolio of school and district partnerships, translating goals into actionable implementation and advancing student outcomes.

You’ll lead meetings with principals and district administrators, onboard partners, monitor engagement, and turn data into insights while collaborating with Growth to retain and expand partnerships.

Qualifications

• Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services.
• Strong communication and judgment in interactions with educational leaders.
• Ownership and organization to manage competing priorities and commitments.
• Data and technology fluency to use modern tools for analysis and decision making.
• Motivation and openness to feedback with a track record of action and improvement.

Responsibilities

• Build trusted client relationships with principals and district administrators; lead meetings, understand priorities, and translate conversations into next steps.
• Own onboarding and implementation; translate partner goals into clear plans and timelines, aligning stakeholders on responsibilities and success measures.
• Resolve problems proactively; monitor engagement and service delivery, investigate roadblocks, coordinate solutions, and follow through until resolutions.
• Turn data into insights; develop clear reports and lead progress meetings that connect results to goals and suggest next steps.
• Support retention and growth by partnering with Growth colleagues to demonstrate value and surface additional needs.
• Manage portfolio effectively by prioritizing competing needs, maintaining records, and coordinating across teams.

Skills

Customer success

Account management

Education leadership

Program management

Communication and judgment

Tools

Salesforce

CRM software

Spreadsheets

Job description

Client Success Manager, K-12 Education
(This is a Full Time, Remote Position)

Why This Role Matters

Great professional learning takes more than a strong program. It takes someone who understands what a school or district is trying to accomplish, builds confidence with its leaders, and makes sure the work moves forward.

As a Client Success Manager you'll own the day-to-day success of a portfolio of school and district partnerships. You'll help principals and district administrators translate their goals into successful implementation, understand what the data is telling them, and address challenges before they undermine progress.

This is a hands‑on role for an experienced professional who combines strong relationship skills, sound judgment, and disciplined follow‑through. You should be comfortable leading a substantive client meeting, investigating why a program is off track, and coordinating the actions needed to get it moving again.

You do not need to have held a customer success title to succeed here. You do need a track record of taking responsibility for important work, earning others’ trust, and learning quickly.

What You'll Do

• Build trusted client relationships. Lead purposeful meetings with principals and district administrators. Understand their priorities, communicate clearly, and turn conversations into decisions and next steps.
• Own onboarding and implementation. Translate partner goals and sales commitments into clear plans, aligning stakeholders on responsibilities, timelines, and success measures.
• Resolve problems proactively. Monitor participation, engagement, and service delivery. Investigate roadblocks, coordinate solutions, and follow through until issues are resolved - not simply escalated.
• Turn data into useful insights. Develop clear reports and lead progress meetings that explain what’s happening, connect results to partner goals, and recommend next steps.
• Support retention and growth. Partner with Growth colleagues to demonstrate value, address renewal risks, and surface additional needs and opportunities.
• Manage your portfolio effectively. Prioritize competing needs, maintain accurate records, and coordinate across teams. Identify recurring issues and help improve how we deliver.

What You Bring

• Relevant experience with meaningful responsibility. Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services. We care more about what you've owned and accomplished than your exact title.
• Strong communication and judgment. You can lead a substantive conversation with a busy educational leader, explain complex information clearly, and address difficult issues with confidence and care.
• Ownership and organization. You anticipate needs, manage competing priorities, and keep commitments moving. You work independently while keeping colleagues informed and involving the right people.
• Data and technology fluency. You can efficiently leverage modern technology (AI platforms, CRM software, and spreadsheets) to investigate questions and inform decisions. Salesforce experience is helpful; learning unfamiliar systems quickly is essential.
• Motivation and openness to feedback. You set high standards, prepare thoroughly, seek coaching, and apply what you learn. Your drive shows up in consistent action and improvement.

K-12 experience is strongly preferred, but your career path can vary. Experienced educators and education leaders with strong stakeholder management, organization, and technology skills are encouraged to apply. We also welcome candidates from adjacent fields who demonstrate learning agility, relevant accomplishments, and a genuine commitment to understanding educators' work.

Ready to Join Us?

We'd love to hear what you've owned, what you've improved, and why this work matters to you. Apply to help build partnerships that deliver lasting value for educators and students.

Official communication will come only from edconnective.com, edconnective.io, or our official recruiting platform (applytojob.com) . Messages from other domains, including careers-edconnective.com, are not affiliated with EdConnective and may be phishing attempts.