Remote K-12 EdTech Customer Success Manager Contract to FT

TrulyHired; United States; On-site; USD 37,000 - 51,000; Full time

Job summary

Framework's K-12 EdTech customer success team is seeking a proactive manager to oversee post-sale relationships, drive user adoption, and maximize the value of state assessment prep and adaptive learning tools for districts nationwide.

The role requires 2+ years in Customer Success, strong communication, and a background in education or EdTech. Two openings exist, with potential conversion to full-time employment; candidates must reside in Florida and prefer Orlando proximity.

Qualifications

• 2+ years in Customer Success.
• EdTech or K-12 experience strongly preferred.
• Bachelor's Degree required; transitioning teachers encouraged.

Responsibilities

• Build relationships with customers daily via phone, email, chat, and Zoom to drive renewals and growth.
• Own onboarding including rostering of new schools; conduct on-demand training and create engaging curriculum for teachers/admins.
• Diagnose customer success challenges and implement scalable solutions.
• Collaborate with Sales to drive engagement, upselling, and renewals.
• Communicate effectively between external clients and internal teams.

Skills

Customer Success

EdTech experience

Communication skills

Problem solving

Consultative sales

Education

Bachelor's Degree

Job description

Framework's K-12 EdTech customer success team is seeking a proactive manager to oversee post-sale relationships, drive user adoption, and maximize the value of state assessment prep and adaptive learning tools for districts nationwide.

The role requires 2+ years in Customer Success, strong communication, and a background in education or EdTech. Two openings exist, with potential conversion to full-time employment; candidates must reside in Florida and prefer Orlando proximity.