Strategic Customer Success Manager — K-12 (Remote, CA)

Informed K12; United States; Remote; USD 156,000 - 185,000; Full time

Benefits offered by this job

Healthcare coverage

Uncapped PTO

Monthly productivity allowance

Remote work stipend

Wifi reimbursement

Annual office supply stipend

Skills development stipend

Job summary

Informed K12 is seeking a Customer Success Manager to partner with district leaders and school administrators, guiding complex engagements from inception to adoption. You will translate product capabilities into district solutions, build cross-functional trust, and drive execution across stakeholders in a remote-capable role based in CA or the Western US.

Ideal candidates excel at change management within public education, navigate political dynamics, and use data storytelling to demonstrate ROI

Qualifications

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects.
• Experience driving success in ambiguous and multi-stakeholder environments, ideally K12.
• Track record of success navigating competing priorities—aligning stakeholders and delivering results under pressure.
• Demonstrated experience solving problems with technology and driving adoption with end users.

Responsibilities

• Navigate ambiguity and bring structure, clarity, and a confident path forward.
• Design and apply technical solutions, connecting product capabilities to district needs and outlining bold, grounded paths forward.
• Build deep relationships across cabinet-level leaders to operational staff and drive impact.
• Maintain account momentum by aligning internal teams and clients around shared goals and timelines.
• Use data and storytelling to show progress, drive adoption, and frame impact for stakeholders.

Skills

Single-point ownership

Customer success experience

Ambiguity navigation

Data storytelling

Job description

Informed K12 is seeking a Customer Success Manager to partner with district leaders and school administrators, guiding complex engagements from inception to adoption. You will translate product capabilities into district solutions, build cross-functional trust, and drive execution across stakeholders in a remote-capable role based in CA or the Western US.

Ideal candidates excel at change management within public education, navigate political dynamics, and use data storytelling to demonstrate ROI