Remote K-12 STEM Success Partner

SmartLab

Oregon

Hybrid

USD 75,000 - 95,000

Full time

8 days ago

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Benefits offered by this job

Health care plan

Retirement plan (401k/IRA)

Life insurance (Basic / AD&D)

Paid time off and holidays

Family leave

Disability options

Salary range: $75k-$95k

Job summary

SmartLab is seeking a remote Customer Success professional to partner with K-12 schools, guiding onboarding, adoption, and ongoing success. You will own relationships with district stakeholders, coordinate with the sales team, and run regular reviews showcasing usage, outcomes, and ROI.

Ideal candidates have SaaS renewal experience, deep knowledge of U.S. K-12 processes, and strong facilitation and data analysis skills. Some travel up to 15% for on-site launches and events may be required.

Qualifications

Bachelor's degree or 5+ years of relevant experience in Customer Success, Account Management, or K-12 EdTech implementation.
Proven renewals in a subscription/SaaS environment.
Deep familiarity with U.S. K-12 buying cycles and classroom dynamics.
Excellent virtual facilitation, presentation, and storytelling skills.
Strong data orientation and experience with engagement analytics in Salesforce.

Responsibilities

Onboard and implement post-sale onboarding aligning with school goals and milestones.
Own customer relationships and coordinate with Sales for unified account strategy.
Schedule business reviews showing usage analytics, ROI to district stakeholders.
Forecast renewal risk using data signals and identify expansion opportunities.
Log feedback in systems and share insights to influence roadmap.