STEM EdTech Customer Success Lead (Remote)

SmartLab; United States; À distance; USD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off (PTO)

Family Leave

Short/Long Disability

Travel up to 15%

Résumé du poste

SmartLab is hiring a Customer Onboarding & Adoption leader to guide K-12 schools through post-sale onboarding, activation, and ongoing success. You will partner with Tech Support, Implementation, and Sales to align goals, milestones, and ROI for districts.

You will own the customer relationship, orchestrate quarterly business reviews, and drive renewals while expanding value across districts. This fully remote role targets candidates in the Midwest and supports travel up to 15% for on-site

Qualifications

• Bachelor’s degree or 5+ years in Customer Success, Account Management, or K-12 EdTech implementation.
• Proven renewals experience in a subscription/SaaS or curriculum-as-a-service environment.
• Deep familiarity with U.S. K-12 buying cycles, funding sources, and classroom dynamics.
• Excellent virtual facilitation, presentation, and storytelling skills.
• Strong data orientation—comfortable building reports in Salesforce and interpreting engagement analytics.

Responsabilités

• Onboard and guide customers post-sale, aligning goals and milestones.
• Maintain ongoing communication with school and district stakeholders to track progress.
• Own the customer relationship, drive engagement, and coordinate with Sales for opportunities.

Connaissances

Relationship management

Account management

Onboarding

Customer success

Virtual communication

Formation

Bachelor’s degree or 5+ years in CS/AM/EdTech

Outils

HubSpot

Salesforce

Monday.com

Microsoft 365

Description du poste

SmartLab is hiring a Customer Onboarding & Adoption leader to guide K-12 schools through post-sale onboarding, activation, and ongoing success. You will partner with Tech Support, Implementation, and Sales to align goals, milestones, and ROI for districts.

You will own the customer relationship, orchestrate quarterly business reviews, and drive renewals while expanding value across districts. This fully remote role targets candidates in the Midwest and supports travel up to 15% for on-site