Remote Education Success Lead (K-12)

Informed K12; Texas; Remote; USD 156,000 - 185,000; Full time

Benefits offered by this job

Healthcare coverage (employee 100% / 依

Uncapped PTO

Monthly productivity allowance

Remote office setup stipend

Wifi reimbursement

Annual office supply stipend

Skills development stipend

Job summary

Informed K12 is seeking a Change Manager/Client Success leader to drive sustainable transformation in K-12 districts. You will navigate complex stakeholder ecosystems, translate product capabilities into district-wide solutions, and lead accountability across client teams to deliver measurable outcomes.

You will partner with superintendents, cabinet leaders, and district administrators to map workflows, align priorities, and build trust.

Qualifications

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management).
• Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12.
• Track record of success navigating competing priorities - aligning stakeholders, holding others accountable, and delivering results under pressure.
• Demonstrated experience solving problems with technology - evaluating options, selecting and implementing tools, and driving adoption with end users.

Responsibilities

• Step into complex, ambiguous situations with competing priorities, unclear ownership, and political dynamics - and bring structure, clarity, and a confident path forward.
• Diagnose root causes rather than just treating symptoms; connect your actions to outcomes.
• Adapt when priorities shift; adjust plans to meet clients where they are while keeping long-term goals in focus.
• Design and apply technical solutions in a high-pressure, complex environment, connecting product capabilities to district needs and presenting bold but grounded paths forward.
• Develop deep understanding of client business priorities, goals, and risks.
• Own the account plan and narrative: Here's where you are. Here's where we're going. Here's what greatness could look like.
• Craft business-aligned success plans that drive maturity and ROI.
• Escalate early risks and own mitigation strategies using data and evidence.

Job description

Informed K12 is seeking a Change Manager/Client Success leader to drive sustainable transformation in K-12 districts. You will navigate complex stakeholder ecosystems, translate product capabilities into district-wide solutions, and lead accountability across client teams to deliver measurable outcomes.

You will partner with superintendents, cabinet leaders, and district administrators to map workflows, align priorities, and build trust.