Remote Job File Coordinator – Restoration Support

Servpropuyallupsumner; San Marcos (TX); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a Job File Coordinator to support restoration projects. You’ll handle customer calls, monitor job files, audits, and prepare preliminary estimates, working closely with our team, clients, and insurance partners.

This role emphasizes urgency, integrity, and strong communication. Candidates should have administrative experience, be detail-oriented, proficient in Microsoft Office, and able to learn Xactimate and our proprietary systems.

Qualifications

• 2+ years of administrative or office experience
• Experience in commercial cleaning/restoration or insurance/service industry is desired
• Experience with writing estimates and job file processes is a plus
• Outstanding written and verbal communication with professional tone
• Ability to stay calm and professional under stress
• Excellent organizational skills and attention to detail
• Self-motivated and goal-oriented in a fast-paced team environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Willingness to learn Xactimate and proprietary software
• HS Diploma/GED required; Associate/Bachelor’s preferred
• Complete Servpro background check and drug screen as required by law

Responsibilities

• Monitor job file status and audit status
• Maintain job file WIPs
• Ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Maintain internal and external communications
• Complete and review job file documentation for final upload and audit
• Perform job close-out

Skills

Administrative experience

Written and verbal communication

Organization and detail orientation

Calm under pressure

Team collaboration

Education

HS Diploma or GED

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Xactimate

Proprietary software

Job description

SERVPRO Team Friermuth is seeking a Job File Coordinator to support restoration projects. You’ll handle customer calls, monitor job files, audits, and prepare preliminary estimates, working closely with our team, clients, and insurance partners.

This role emphasizes urgency, integrity, and strong communication. Candidates should have administrative experience, be detail-oriented, proficient in Microsoft Office, and able to learn Xactimate and our proprietary systems.