Job File Coordinator

SERVPRO of Baldwin, Putnam and Jones Counties - 9936; Milledgeville (GA); On-site; USD 20,664 - 23,419; Full time

Job summary

SERVPRO of Baldwin, Putnam and Jones Counties - 9936 is looking for a Job File Coordinator. This role is responsible for monitoring incoming leads from conversion to invoicing, coordinating with Production, and ensuring accuracy in job files.

The ideal candidate should have exceptional customer service skills, strong administrative abilities, and proficiency in digital tools. This is a full-time position with varying hours, requiring flexibility based on business needs.

Compensation ranges from $15.00 to $17.00 per hour.

Qualifications

• High school diploma/GED is required.
• Previous office/estimating experience preferred.
• Exceptional customer service skills and strong administrative abilities.
• Proficiency in digital tools and technologies.

Responsibilities

• Monitor job file status for accuracy.
• Communicate with Production crews daily.
• Create/review estimates based on the scope.
• Maintain Work in Progress board for active projects.
• Complete and review job file documentation.

Skills

Customer service skills

Administrative abilities

Verbal communication skills

Written communication skills

Proficiency in digital tools

Education

High school diploma/GED

Job description

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Primary Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

Education and Experience Requirements

• High school diploma/GED is required.
• Previous office/estimating experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 7:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Compensation: $15.00 - $17.00 per hour

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.