Remote Job File Coordinator – Restoration and Claims Support

Huddle House; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO Franchise is seeking a diligent Job File Coordinator to manage restoration project files from intake to completion. You will coordinate with customers, insurance carriers, and internal teams to ensure documents, photos, estimates, and forms are complete and compliant.

The role emphasizes organization, multitasking, and strong communication in a fast-paced office setting, with flexible work-from-home options and a strong focus on accuracy and customer service.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in restoration, construction, insurance, or service industries.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite and data entry systems.
• Ability to work independently and prioritize tasks effectively.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Create, maintain, and update job files from intake through completion.
• Ensure all required documentation, photos, estimates, and forms are uploaded and accurate.
• Coordinate communication between customers, insurance adjusters, subcontractors, and internal teams.
• Monitor job progress and follow up on missing information or approvals.
• Review job files for compliance with company and insurance standards.
• Assist with scheduling, work authorizations, and invoicing support.
• Enter and maintain data in company management software systems.
• Track deadlines and ensure timely completion of administrative tasks.
• Provide excellent customer service and respond professionally to inquiries.
• Support office operations and additional administrative duties as assigned.
• Estimate writing using Xactimate.

Skills

Administrative support

Microsoft Office

Data entry

Customer service

Education

High school diploma or equivalent

Tools

Xactimate

DASH

Restoration software

Job description

SERVPRO Franchise is seeking a diligent Job File Coordinator to manage restoration project files from intake to completion. You will coordinate with customers, insurance carriers, and internal teams to ensure documents, photos, estimates, and forms are complete and compliant.

The role emphasizes organization, multitasking, and strong communication in a fast-paced office setting, with flexible work-from-home options and a strong focus on accuracy and customer service.