Job File Coordinator

Huddle House; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO Franchise is seeking a diligent Job File Coordinator to manage restoration project files from intake to completion. You will coordinate with customers, insurance carriers, and internal teams to ensure documents, photos, estimates, and forms are complete and compliant.

The role emphasizes organization, multitasking, and strong communication in a fast-paced office setting, with flexible work-from-home options and a strong focus on accuracy and customer service.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in restoration, construction, insurance, or service industries.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite and data entry systems.
• Ability to work independently and prioritize tasks effectively.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Create, maintain, and update job files from intake through completion.
• Ensure all required documentation, photos, estimates, and forms are uploaded and accurate.
• Coordinate communication between customers, insurance adjusters, subcontractors, and internal teams.
• Monitor job progress and follow up on missing information or approvals.
• Review job files for compliance with company and insurance standards.
• Assist with scheduling, work authorizations, and invoicing support.
• Enter and maintain data in company management software systems.
• Track deadlines and ensure timely completion of administrative tasks.
• Provide excellent customer service and respond professionally to inquiries.
• Support office operations and additional administrative duties as assigned.
• Estimate writing using Xactimate.

Skills

Administrative support

Microsoft Office

Data entry

Customer service

Education

High school diploma or equivalent

Tools

Xactimate

DASH

Restoration software

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary

The Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams, customers, insurance carriers, and office staff by ensuring all job files are complete, compliant, and processed efficiently. The ideal candidate is detail-oriented, organized, customer-focused, and able to thrive in a fast-paced environment.

Key Responsibilities

• Create, maintain, and update job files from intake through completion
• Ensure all required documentation, photos, estimates, and forms are uploaded and accurate
• Coordinate communication between customers, insurance adjusters, subcontractors, and internal teams
• Monitor job progress and follow up on missing information or approvals
• Review job files for compliance with company and insurance standards
• Assist with scheduling, work authorizations, and invoicing support
• Enter and maintain data in company management software systems
• Track deadlines and ensure timely completion of administrative tasks
• Provide excellent customer service and respond professionally to inquiries
• Support office operations and additional administrative duties as assigned
• Estimate writing using Xactimate

Qualifications

• High school diploma or equivalent required
• Previous administrative, coordinator, or office support experience preferred
• Minimum of 1 year experience required in restoration, construction, insurance, or service industries is required
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency with Microsoft Office Suite and data entry systems
• Ability to work independently and prioritize tasks effectively
• Strong attention to detail and problem-solving skills

Preferred Skills

• Knowledge of Xactimate, DASH, or restoration management software
• Familiarity with insurance claims processes
• Customer service experience in a high-volume environment
• Ability to handle confidential information professionally

Physical Requirements

• Primarily office-based work
• Ability to sit, type, and use office equipment for extended periods
• Occasional lifting of files or office supplies up to 20 pounds

Flexible work from home options available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.