Job File Coordinator & Invoicing Specialist

SERVPRO Team Wilson; Birmingham (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

SERVPRO Team Wilson is seeking a diligent Job File Coordinator to monitor leads from conversion to active status, coordinate with Production, and ensure accurate invoicing.

In this office-based role, you will audit documentation, maintain the work-in-progress board, review estimates, and ensure client requirements are met. Strong communication and organizational skills are essential, with preference for restoration/insurance industry experience.

Qualifications

• High school diploma or GED required.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Digital tools proficiency

Education

High school diploma/GED

Job description

SERVPRO Team Wilson is seeking a diligent Job File Coordinator to monitor leads from conversion to active status, coordinate with Production, and ensure accurate invoicing.

In this office-based role, you will audit documentation, maintain the work-in-progress board, review estimates, and ensure client requirements are met. Strong communication and organizational skills are essential, with preference for restoration/insurance industry experience.