Remote IT Technician I — MSP Support & Proactive Care

Intelligent Technical Solutions; United States; Remote; USD 5,500 - 8,300; Full time

Benefits offered by this job

Comprehensive Health Plans / HMO (User

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Company-paid training and certifica

Job summary

Intelligent Technical Solutions is seeking a Proactive Technician I to deliver remote IT support to clients, handling both reactive issues and proactive maintenance. You will diagnose and resolve technical problems via phone and remote tools, ensuring systems stay stable and secure.

Responsibilities include patch management, disk cleanup, vulnerability remediation, firmware updates, alert remediation, and performance tuning. A strong English communicator with MSP experience will fit well.

Qualifications

• Experience troubleshooting Windows and macOS environments.
• Previous experience in a Helpdesk or Technical Support role.
• Strong skills in application troubleshooting, PC deployment/imaging, and user profile management.
• Experience working with third-party vendors for issue resolution.
• Proficiency supporting Microsoft 365 / Office applications, Adobe applications, Active Directory, Backup solutions, Endpoint security tools, mobile devices and common business applications.
• Experience working in a Managed Service Provider (MSP) environment is highly preferred.
• Excellent command of the English language, both spoken and written.
• Ability to work full-time 40 hours per week with PST business hours and after training shifts.

Responsibilities

• Provide remote IT support to clients.
• Diagnose and resolve technical issues via phone and remote tools.
• Support 24/7 coverage with varying shifts.
• Perform proactive maintenance: patch management, system updates, disk cleanup.
• Remediation of vulnerabilities, firmware updates, alert remediation, performance tuning.
• Execute routine maintenance tasks to ensure system stability.

Skills

Troubleshooting Windows & macOS

Helpdesk/Technical Support

Vendor coordination

Customer service

Tools

Microsoft 365 / Office applications

Adobe applications

Active Directory

Backup solutions

Endpoint security tools

Mobile device management

Remote support tools

Job description

Intelligent Technical Solutions is seeking a Proactive Technician I to deliver remote IT support to clients, handling both reactive issues and proactive maintenance. You will diagnose and resolve technical problems via phone and remote tools, ensuring systems stay stable and secure.

Responsibilities include patch management, disk cleanup, vulnerability remediation, firmware updates, alert remediation, and performance tuning. A strong English communicator with MSP experience will fit well.