IT Technician II: Onsite & Remote Support Specialist

Itsasap; Seattle (WA); Hybrid; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per 1

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance (Employee‑

Job summary

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support for clients. You will troubleshoot workstations, printers, and business applications while maintaining high service standards.

The role emphasizes problem-solving, client communication, and after-hours coverage through an on-call rotation. A driver’s license and MSP experience are valued assets.

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Experience with Windows and Mac OS troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve technical issues with little or no assistance across workstations, printers, and standard business apps.
• Provide both onsite and remote IT support; handle basic server, firewall, and network troubleshooting as needed.
• Participate in on-call rotation to support after-hours and weekend client needs.
• Assist with PC deployments/imaging and user profile management.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Office 365 support

Adobe support

Active Directory

Endpoint security

Mobile devices

Networking basics

Education

IT Certifications

Tools

Office 365

MS Office

Adobe

Job description

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support for clients. You will troubleshoot workstations, printers, and business applications while maintaining high service standards.

The role emphasizes problem-solving, client communication, and after-hours coverage through an on-call rotation. A driver’s license and MSP experience are valued assets.