IT Technician II — Onsite & Remote Support Pro

Intelligent Technical Solutions; Troy (MI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Health & Wellness Program

Company-paid training and certif.

Supplemental Life Insurance

Job summary

Intelligent Technical Solutions is seeking a Technician II to provide on-site and remote IT support, handling a range of issues from OS problems to business applications. You will troubleshoot desktops, printers, and network issues while delivering excellent customer service.

The role requires a minimum of two years in helpdesk support, familiarity with Office 365, Active Directory, and imaging deployments, with opportunities for growth in MSP environments and certifications.

Qualifications

• Experience in a Helpdesk role providing IT support to end users.
• Ability to troubleshoot Windows and Mac OS issues and complete imaging/deployments.
• Experience supporting Office 365 and Active Directory environments.
• Familiarity with MSP environments and vendor coordination.

Responsibilities

• Resolve workstation OS issues and printer problems.
• Troubleshoot standard business applications and line-of-business software.
• Assist with on-site and remote IT support for clients.
• Participate in on-call rotation for after-hours and weekend support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

Office 365

Active Directory

Networking basics

End point security

MSP experience

IT certifications

Tools

Sage ERP

QuickBooks

Job description

Intelligent Technical Solutions is seeking a Technician II to provide on-site and remote IT support, handling a range of issues from OS problems to business applications. You will troubleshoot desktops, printers, and network issues while delivering excellent customer service.

The role requires a minimum of two years in helpdesk support, familiarity with Office 365, Active Directory, and imaging deployments, with opportunities for growth in MSP environments and certifications.