MSP IT Support Technician II — 24/7 Coverage

Intelligent Technical Solutions; United States; Remote; USD 8,000 - 11,000; Full time

Job summary

Intelligent Technical Solutions is seeking a remote IT Support Technician to own reactive and proactive IT support tasks across Windows, macOS, networking, and user access. The role focuses on maintaining system stability and resolving issues efficiently for clients.

Applicants should have 1–2+ years in helpdesk or MSP environments with Windows/macOS troubleshooting, networking basics, Active Directory, and Microsoft 365.

Qualifications

• 1–2+ years in helpdesk or MSP environments.
• Strong Windows and macOS troubleshooting.
• Working knowledge of networking fundamentals, Active Directory, and Microsoft 365.
• Ability to work full-time 40 hours per week and pass assessments.
• Strong English communication and a suitable home office setup.

Responsibilities

• Perform patch management, system updates, and vulnerability remediation.
• Review monitoring alerts and conduct routine system performance checks.
• Respond to urgent tickets and diagnose issues via phone and remote tools.
• Provide 24/7 coverage across varying shifts as needed.
• Troubleshoot complex workstation OS issues and printer or network device problems.
• Coordinate with vendors and manage escalation when required.

Skills

Windows

macOS

Networking

Active Directory

Microsoft 365

Remote support

Issue resolution

Job description

Intelligent Technical Solutions is seeking a remote IT Support Technician to own reactive and proactive IT support tasks across Windows, macOS, networking, and user access. The role focuses on maintaining system stability and resolving issues efficiently for clients.

Applicants should have 1–2+ years in helpdesk or MSP environments with Windows/macOS troubleshooting, networking basics, Active Directory, and Microsoft 365.