IT Technician II: Onsite & Remote Support Pro

Intelligent Technical Solutions

Troy (MI)

Hybrid

USD 31,000 - 37,000

Full time

11 hours ago

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Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per年

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Job summary

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support, handling system updates, troubleshooting, and hands-on problem solving to keep clients running smoothly.

The role requires at least two years in a helpdesk or similar role with strong Windows and Mac OS troubleshooting skills, and a customer-focused mindset. MSP experience and IT certifications are a plus; valid driver's license and vehicle are required for client visits.

Qualifications

Customer service-focused technician with strong problem-solving abilities.
Two+ years in a helpdesk or similar IT support role.
Experience troubleshooting Windows and Mac OS, apps, and imaging.

Responsibilities

Resolve workstation OS issues and printer problems.
Troubleshoot business and line-of-business applications; coordinate vendor support.
Handle basic server and networking issues; assist with on-call after-hours and weekend support.
Assist in PC deployments/imaging and user profile management.
Support Office 365, MS Office, Adobe, and endpoint security tools.