Remote IT Support Specialist Windows & Mac Expert

Vinebrook Technology, Inc.

United States

Remote

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

Vinebrook Technology is seeking a remote IT Support Specialist to join our Managed Services team. You will troubleshoot and resolve issues across end-user devices, networks, and servers while delivering excellent customer service.

The role requires at least 2 years in a technical support position, proficiency with Windows, Office 365/Teams, macOS, and AD basics. A strong documentation habit and the ability to work independently are essential.

Qualifications

Minimum 2 years in a technical support role.
US citizenship required; no work visas.
Experience providing customer support.
Experience with Windows, Microsoft 365 (Teams) and macOS a plus.
Familiarity with ITSM and monitoring toolsets.

Responsibilities

Triage tickets per severity levels and manage queues.
Escalate issues to senior staff when needed.
Provide excellent customer service with clear communication under pressure.
Perform basic troubleshooting across Linux/Windows servers, networks, hypervisors, and storage.
Respond to alerts and document troubleshooting steps; notify as required.
Fulfill service requests per SOPs and update tickets with status.
Manage user accounts (create/disable/rename) and assist with password resets.
Distribute scheduled reports to customers and ensure SLA adherence.
Assist with cross-training and other duties as assigned.