IT Support Specialist: Onsite & Remote Tech Pro

Net at Work, LLC; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Net at Work in New York, NY, is seeking an IT Support Specialist to provide on-site and remote end-user support across the organization. You will handle hardware and software issues with a customer‑centric mindset, while ensuring secure access and smooth operation of Microsoft 365 services.

Responsibilities include managing user accounts in Entra ID/Azure AD, supporting Windows, macOS, iOS and Android devices, configuring Outlook/Teams/OneDrive, and producing clear technical documentation for

Qualifications

• 3+ years of experience in end-user technical support.
• Bachelor’s degree in a related technical discipline or equivalent.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with Windows 11, macOS, iOS and Android.

Responsibilities

• Provide on-site support in NYC and remote support to employees.
• Support Windows laptops, workstations, printers, mobile devices, and conferencing tools.
• Respond to end-user tickets with professional, customer-focused service.
• Manage user accounts and access in Microsoft Entra ID / Azure AD and Active Directory.

Skills

Customer service

Troubleshooting

Documentation

Communication

Time management

Education

Bachelor’s degree or equivalent

Tools

Windows

macOS

iOS

Android

Azure AD

Microsoft 365

EDR/antivirus tools

Outlook/Teams/OneDrive

Job description

Net at Work in New York, NY, is seeking an IT Support Specialist to provide on-site and remote end-user support across the organization. You will handle hardware and software issues with a customer‑centric mindset, while ensuring secure access and smooth operation of Microsoft 365 services.

Responsibilities include managing user accounts in Entra ID/Azure AD, supporting Windows, macOS, iOS and Android devices, configuring Outlook/Teams/OneDrive, and producing clear technical documentation for