Remote IT Support Specialist Tier 1

ProSource; Hazelwood (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Vitis Technologies seeks a Support Specialist Tier 1 to join our end-user help desk. This role focuses on remote support for Windows-based hardware/software, IP phone management, and basic networking in a fast-paced environment.

Ideal candidates will have 3 years of IT service management or MSP experience, and possess CompTIA A+/Network+ or equivalent certifications. On-site with on-call rotation, strong customer service is essential.

Qualifications

• 3 years of professional work experience.
• Understanding of TCP/IP and Windows networks.
• Windows Active Directory end-user management.
• Experience with Microsoft Windows Desktop operating systems.
• Exceptional customer service and communication skills.

Responsibilities

• Maintain client satisfaction through professional and courteous service.
• Troubleshoot and resolve client system issues within a 30 minute timeframe.
• Remote support and on-site assistance as needed.
• Document troubleshooting steps and licensing on client software.
• Maintain up-to-date credentials and knowledge of evolving technologies.

Skills

TCP/IP knowledge

Windows networks

Active Directory understanding

Windows OS experience

Office familiarity

Customer service

Problem solving

Education

CompTIA A+ or Network+ certification

Tools

Microsoft Office

AD management tools

Job description

Vitis Technologies seeks a Support Specialist Tier 1 to join our end-user help desk. This role focuses on remote support for Windows-based hardware/software, IP phone management, and basic networking in a fast-paced environment.

Ideal candidates will have 3 years of IT service management or MSP experience, and possess CompTIA A+/Network+ or equivalent certifications. On-site with on-call rotation, strong customer service is essential.