Tech Support Specialist: Windows, Mobile & Networking Expert

Partners Personnel; Cartersville (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Partners Personnel is seeking an IT Technical Support Specialist to provide hands-on support for end users, computer systems, network equipment, software applications, and IT peripherals. The role emphasizes practical troubleshooting and strong customer service.

The ideal candidate will have 2+ years in IT support, be comfortable with Windows OS, Apple and Android devices, and assist with hardware deployment, maintenance, and documentation.

Qualifications

• 2+ years of relevant IT technical support experience.
• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field preferred; combination considered.
• Working knowledge of networking concepts and installation.
• Experience supporting Windows operating systems and software applications.
• Comfortable supporting Apple and Android phones and tablets.
• Hands-on experience with hardware deployment and maintenance.

Responsibilities

• Provide technical support and troubleshooting for end users and IT equipment.
• Install, configure, maintain, and troubleshoot Windows OS and software applications.
• Deploy, maintain, and troubleshoot laptops, desktops, printers, and peripherals.
• Support network installation and connectivity basics.
• Assist with hardware deployments, upgrades, and maintenance.
• Document configurations and technical issues accurately.
• Escalate complex issues and coordinate with IT resources.

Skills

End-user support

Windows OS

Apple & Android devices

Troubleshooting

Customer service

Hardware deployment

Documentation

Networking concepts

Education

Associate's or Bachelor's degree in Information Systems, Computer Science, or related field

Tools

Printers

Switches & Routers

Laptops & Desktops

Job description

Partners Personnel is seeking an IT Technical Support Specialist to provide hands-on support for end users, computer systems, network equipment, software applications, and IT peripherals. The role emphasizes practical troubleshooting and strong customer service.

The ideal candidate will have 2+ years in IT support, be comfortable with Windows OS, Apple and Android devices, and assist with hardware deployment, maintenance, and documentation.