Remote IT Support Specialist - Windows & MSP Expert

Prosource; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Vitis Technologies is seeking a Support Specialist Tier 1 to join our end-user help desk. You will deliver remote support for Windows-based hardware and software, mobile apps, IP phone management and basic networking, ensuring a positive user experience.

Ideal candidates have at least 3 years in IT service management or MSP-like environments, hold or pursue certifications such as CompTIA A+/Network+/Security+, and can work Monday–Friday 8am–5pm with on-call rotation.

Qualifications

• 3 years' professional work experience
• Ability to work independently and within a team environment
• Critical thinking and problem-solving skills
• Understanding of TCP/IP and Windows networks
• Windows Active Directory end-user management
• Experience with Microsoft Windows Desktop operating systems
• Experience with Microsoft Office
• Exceptional customer service, interpersonal, and communication skills
• Ability to work Monday - Friday, 8AM to 5PM with a rotating on-call schedule
• The ability to be punctual
• The ability to cheerfully take ownership of any problem
• The ability to design and execute a plan
• The desire to have a professional and polished image
• Ability to follow through to completion on commitments and responsibilities
• Candidates for this position must be authorized to work in the United States on a full-time basis for an employer without restriction

Responsibilities

• Maintain client satisfaction through professional and courteous service
• Survey results should average 4.8 out of 5 or above
• Troubleshoot and resolve client system issues in a 30 minute time frame
• Email filtering
• Viral infections
• Remote access
• MFA configuration and troubleshooting
• Phone system management and troubleshooting
• MDM management
• Desktop software and hardware troubleshooting
• Desktop peripherals troubleshooting
• End user network issues
• Printer management and troubleshooting
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Documenting troubleshooting
• Documenting licensing on client software
• Maintaining up-to-date credentials

Job description

Vitis Technologies is seeking a Support Specialist Tier 1 to join our end-user help desk. You will deliver remote support for Windows-based hardware and software, mobile apps, IP phone management and basic networking, ensuring a positive user experience.

Ideal candidates have at least 3 years in IT service management or MSP-like environments, hold or pursue certifications such as CompTIA A+/Network+/Security+, and can work Monday–Friday 8am–5pm with on-call rotation.