Remote IT Support Specialist – Windows/Mac, 365 & Google Workspace Admin

Craftbridge Digital; Denver (CO); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision for you and/f

401(k) with match

Paid time off

Sick time

Learning budget

Laptop and home office kit

Job summary

Craftbridge Digital is seeking a friendly, detail-oriented help desk specialist to join our remote team across the United States. You will triage tickets, reproduce issues, collect run logs and screenshots, determine issue type, and ensure proper handoff to engineering when needed.

You’ll also manage internal IT needs for the team, including Microsoft 365 or Google Workspace administration, device provisioning, and keeping the support runbook up to date.

Qualifications

• 1–2 years on a help desk or desktop support role.
• Experience with Windows and macOS environments.
• Administer Microsoft 365 or Google Workspace.
• Familiar with ticket queues (Jira Service Management, Zendesk).
• Certifications such as CompTIA A+ or Network+ are a plus.
• Basic SQL and reading application logs helpful.

Responsibilities

• Triage tickets, reproduce issues, grab logs and screenshots.
• Determine issue type and route to the right team when needed.
• Fix access and data issues, reset accounts, adjust permissions.
• Maintain runbooks and manage IT for the internal team.
• Document solutions for future tickets.

Skills

Help desk experience

Windows

macOS

Microsoft 365

Google Workspace

Ticketing systems

Education

CompTIA A+ or Network+

Tools

Jira Service Management

Zendesk

Intune

Jamf

SQL (basic)

Job description

Craftbridge Digital is seeking a friendly, detail-oriented help desk specialist to join our remote team across the United States. You will triage tickets, reproduce issues, collect run logs and screenshots, determine issue type, and ensure proper handoff to engineering when needed.

You’ll also manage internal IT needs for the team, including Microsoft 365 or Google Workspace administration, device provisioning, and keeping the support runbook up to date.