Remote IT Support Specialist: Tickets, Access & Admin

Craftbridge Digital; Raleigh (NC); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Sick time

Learning budget

Laptop and home office kit

Job summary

Craftbridge Digital is seeking an experienced help desk/desktop support professional for a remote, United States-based role. You will triage user tickets, reproduce issues, collect run logs and screenshots, and determine whether problems are access, data, or bug related.

You’ll fix access and permissions, reset accounts, and escalate where needed. You will also support internal teams by managing laptops, Microsoft 365 and Google Workspace accounts, MFA, and onboarding/offboarding.

Qualifications

• 1–2 years in a help desk or desktop support role.
• Familiar with Windows/macOS and Microsoft 365/Google Workspace.
• Experience handling tickets through a queue system (e.g., Jira Service Management, Zendesk).
• Basic networking/IT concepts and logging familiarity.

Responsibilities

• Triage incoming tickets by type (access, data, bugs).
• Reproduce issues, collect logs and screenshots, determine category.
• Fix access/permissions or reset accounts as needed.
• Coordinate with developers for reproducible bugs.
• Manage and update internal support runbook and onboarding/offboarding tasks.

Skills

Windows

macOS

Microsoft 365

Google Workspace

Ticketing systems

SQL basics

Reading logs

CompTIA A+ or Network+

Remote support

Tools

Jira Service Management

Zendesk

Intune

Jamf

Job description

Craftbridge Digital is seeking an experienced help desk/desktop support professional for a remote, United States-based role. You will triage user tickets, reproduce issues, collect run logs and screenshots, and determine whether problems are access, data, or bug related.

You’ll fix access and permissions, reset accounts, and escalate where needed. You will also support internal teams by managing laptops, Microsoft 365 and Google Workspace accounts, MFA, and onboarding/offboarding.