Remote IT Support Specialist: Help Desk & End-User Tech

Spreetail; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Spreetail is seeking an IT Support Specialist to work US hours in a remote setup. The role supports software stacks like Microsoft 365 and Google Workspace, and involves troubleshooting devices, peripherals, and basic networking while maintaining strong communication with employees.

Ideal candidates have 1–3 years in help desk or tech support, a practical approach to triage, and a focus on empathy and clear problem solving.

Qualifications

• 1-3 years of hands-on Help Desk or technical support, US hours.
• Basics of user/group administration and productivity software environments.
• Proficiency in troubleshooting laptops, desktops, peripherals, and mobile devices.
• Understanding of networking and security impact.
• Ability to triage and troubleshoot with a structured approach.
• Professional, empathetic communication with employees.

Responsibilities

• Handle ticket intake, troubleshooting, and documentation with accuracy.
• Be approachable and empathetic with end users to reduce frustration.
• Practice active listening to understand concerns and context.
• Maintain a positive, solution-focused service mindset.
• Collaborate as a team player and independent contributor.

Skills

Help desk experience

Empathetic communication

Active listening

Problem-solving

Tools

Microsoft 365

Google Workspace

Device troubleshooting

Networking basics

Job description

Spreetail is seeking an IT Support Specialist to work US hours in a remote setup. The role supports software stacks like Microsoft 365 and Google Workspace, and involves troubleshooting devices, peripherals, and basic networking while maintaining strong communication with employees.

Ideal candidates have 1–3 years in help desk or tech support, a practical approach to triage, and a focus on empathy and clear problem solving.