Remote IT Support Analyst — Ticket Triage & Admin

Fifty5Blue; United States; Remote; USD 8,300 - 14,000; Full time

Job summary

Fifty5Blue is seeking a Remote IT support specialist to assist employees with Google Workspace, Windows, Office 365, and Apple environments. The role emphasizes first-line remote support, problem analysis, and participation in Digital Workspace initiatives.

Strong English and IT fundamentals are required, with a degree in IT-related fields. The position offers flexible hours covering part of the Northern Hemisphere time zones from Brazil.

Qualifications

• Degree in IT, CS, Systems Engineering, or related field.
• Experience in IT technical support with Google Workspace Admin, Windows, Office 365, and iOS/macOS.
• Advanced English language skills.
• Knowledge of Google Workspace Admin Environment and Microsoft 365 Admin.
• Experience with Active Directory and Azure (ID-ENTRA).
• Familiarity with MacOS operating systems.

Responsibilities

• Perform triage and resolve tickets or escalate to specialists when needed.
• Provide remote first-level support for tickets from company employees.
• Analyze problems and classify root causes.
• Propose and implement process improvements.
• Regularly update area controls.
• Implement technical definitions as part of a team.
• Contribute to Digital Workspace team activities as needed.

Skills

Advanced English

Remote support experience

Problem analysis

Process improvement mindset

Education

Degree in Information Technology / Computer Science / Systems Engineering or related field

Tools

Google Workspace Admin

Windows

Office 365 Admin

iOS / macOS

Active Directory

Azure

MacOS operating systems

Job description

Fifty5Blue is seeking a Remote IT support specialist to assist employees with Google Workspace, Windows, Office 365, and Apple environments. The role emphasizes first-line remote support, problem analysis, and participation in Digital Workspace initiatives.

Strong English and IT fundamentals are required, with a degree in IT-related fields. The position offers flexible hours covering part of the Northern Hemisphere time zones from Brazil.