IT Support Specialist

Craftbridge Digital; Austin (TX); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Sick time

Learning budget

Laptop and home office kit

Job summary

Craftbridge Digital is seeking a remote, full-time IT help desk specialist to triage, reproduce, and document issues from client tickets. You will fix access and data problems, reset accounts, and adjust permissions while ensuring reproducible steps for developers.

You will also maintain user accounts, MFA, and onboarding/offboarding processes, and keep the support runbook current to help the next agent. Prior desktop support and familiarity with ticketing systems are essential.

Qualifications

• 1–2 years on a help desk or in desktop support.
• Experience with Windows and macOS.
• Experience administering Microsoft 365 or Google Workspace.
• Experience working from a ticket queue (Jira Service Management, Zendesk).
• CompTIA A+ or Network+, basic SQL, reading application logs, Intune or Jamf.

Responsibilities

• Triage tickets: reproduce issues, grab logs and screenshots, classify bugs.
• Fix access or data issues by resetting accounts or adjusting permissions.
• Collaborate with developers by providing reproducible steps.
• Maintain and update runbooks for the team.
• Manage laptops, Microsoft 365/Google Workspace accounts, MFA and onboarding/offboarding.

Skills

Help desk experience

Windows & macOS

Microsoft 365 or Google Workspace

Ticket queues (Jira Service Management

Zendesk

CompTIA A+ or Network+

Basic SQL

Reading application logs

Intune/Jamf

Tools

Jira Service Management

Zendesk

Intune

Jamf

Microsoft 365

Google Workspace

Job description

We build applications and integrations for clients, and we keep supporting them after release.

That's where this job comes in. Remote, anywhere in the U.S., full-time.

Client users send tickets. Most are access or data. Some are real bugs.

You triage them: reproduce the issue, grab the run logs and screenshots, and decide which kind it is.

Access and data you fix yourself. Reset an account, adjust a permission, check whether a scheduled job ran.

Bugs go to the developers as a reproducible example, so nobody has to ask what you clicked.

You also look after our own team: laptops, Microsoft 365 and Google Workspace accounts, MFA, people joining and leaving. And you keep the support runbook current, because the next person shouldn't have to guess.

You've spent one or two years on a help desk or in desktop support.

You know Windows and macOS, and you've administered Microsoft 365 or Google Workspace.

You've worked from a ticket queue (Jira Service Management, Zendesk, something like that).

CompTIA A+ or Network+, basic SQL, reading application logs, Intune or Jamf: any of these helps.

• Medical, dental and vision for you and your family, a 401(k) with a match, paid time off and sick time, a learning budget, and your laptop and home office kit are on us.

Craftbridge Digital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.