Remote IT Support Specialist - Google Workspace & M365

Fifty5Blue; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Fifty5Blue is seeking an IT professional to provide remote first-line support for tickets and incidents across the organization. You will triage issues, analyze problems, and work with specialists to implement fixes and process improvements.

The role requires a completed IT degree and hands-on experience with Google Workspace, Windows, Office 365, and AD/Azure, plus Advanced English. Spanish is a plus; ITIL/Certifications are beneficial.

Qualifications

• Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields.
• Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments.
• Advanced English.
• Knowledge of Google Workspace – Administrative Environment.
• MS OFFICE 365 – Administrative Environment.
• Active Directory (AD) and Azure (ID-ENTRA).
• MacOS operating systems.

Responsibilities

• Perform triage, resolve tickets (incidents, requests, and questions), or escape to specialized teams when necessary.
• Provide remote first-level support for tickets (incidents, requests, and questions) from company employees.
• Problem analysis.
• Analyse and propose process improvements.
• Regularly update area controls.
• Implement technical definitions as part of a team.
• Work on Digital Workspace team activities as required by demand.

Skills

Advanced English

PowerShell scripting

Intermediate Spanish

Education

Degree in Information Technology or related field

Tools

Google Workspace Administration

Windows Workstation

Microsoft 365 Administration

iOS/MacOS environments

Active Directory (AD) and Azure

MacOS

Job description

Fifty5Blue is seeking an IT professional to provide remote first-line support for tickets and incidents across the organization. You will triage issues, analyze problems, and work with specialists to implement fixes and process improvements.

The role requires a completed IT degree and hands-on experience with Google Workspace, Windows, Office 365, and AD/Azure, plus Advanced English. Spanish is a plus; ITIL/Certifications are beneficial.