IT Support Specialist

Craftbridge Digital; Raleigh (NC); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Sick time

Learning budget

Laptop and home office kit

Job summary

Craftbridge Digital is seeking an experienced help desk/desktop support professional for a remote, United States-based role. You will triage user tickets, reproduce issues, collect run logs and screenshots, and determine whether problems are access, data, or bug related.

You’ll fix access and permissions, reset accounts, and escalate where needed. You will also support internal teams by managing laptops, Microsoft 365 and Google Workspace accounts, MFA, and onboarding/offboarding.

Qualifications

• 1–2 years in a help desk or desktop support role.
• Familiar with Windows/macOS and Microsoft 365/Google Workspace.
• Experience handling tickets through a queue system (e.g., Jira Service Management, Zendesk).
• Basic networking/IT concepts and logging familiarity.

Responsibilities

• Triage incoming tickets by type (access, data, bugs).
• Reproduce issues, collect logs and screenshots, determine category.
• Fix access/permissions or reset accounts as needed.
• Coordinate with developers for reproducible bugs.
• Manage and update internal support runbook and onboarding/offboarding tasks.

Skills

Windows

macOS

Microsoft 365

Google Workspace

Ticketing systems

SQL basics

Reading logs

CompTIA A+ or Network+

Remote support

Tools

Jira Service Management

Zendesk

Intune

Jamf

Job description

We build applications and integrations for clients, and we keep supporting them after release.

That's where this job comes in. Remote, anywhere in the U.S., full-time.

Client users send tickets. Most are access or data. Some are real bugs.

You triage them: reproduce the issue, grab the run logs and screenshots, and decide which kind it is.

Access and data you fix yourself. Reset an account, adjust a permission, check whether a scheduled job ran.

Bugs go to the developers as a reproducible example, so nobody has to ask what you clicked.

You also look after our own team: laptops, Microsoft 365 and Google Workspace accounts, MFA, people joining and leaving. And you keep the support runbook current, because the next person shouldn't have to guess.

You've spent one or two years on a help desk or in desktop support.

You know Windows and macOS, and you've administered Microsoft 365 or Google Workspace.

You've worked from a ticket queue (Jira Service Management, Zendesk, something like that).

CompTIA A+ or Network+, basic SQL, reading application logs, Intune or Jamf: any of these helps.

• Medical, dental and vision for you and your family, a 401(k) with a match, paid time off and sick time, a learning budget, and your laptop and home office kit are on us.

Craftbridge Digital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.