Remote IT Support Specialist — Triage & Admin

Craftbridge Digital

Austin (TX)

Remote

USD 42,000 - 62,000

Full time

19 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Sick time

Learning budget

Laptop and home office kit

Job summary

Craftbridge Digital is seeking a remote, full-time IT help desk specialist to triage, reproduce, and document issues from client tickets. You will fix access and data problems, reset accounts, and adjust permissions while ensuring reproducible steps for developers.

You will also maintain user accounts, MFA, and onboarding/offboarding processes, and keep the support runbook current to help the next agent. Prior desktop support and familiarity with ticketing systems are essential.

Qualifications

1–2 years on a help desk or in desktop support.
Experience with Windows and macOS.
Experience administering Microsoft 365 or Google Workspace.
Experience working from a ticket queue (Jira Service Management, Zendesk).
CompTIA A+ or Network+, basic SQL, reading application logs, Intune or Jamf.

Responsibilities

Triage tickets: reproduce issues, grab logs and screenshots, classify bugs.
Fix access or data issues by resetting accounts or adjusting permissions.
Collaborate with developers by providing reproducible steps.
Maintain and update runbooks for the team.
Manage laptops, Microsoft 365/Google Workspace accounts, MFA and onboarding/offboarding.