IT Support Specialist

Craftbridge Digital; Denver (CO); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision for you and/f

401(k) with match

Paid time off

Sick time

Learning budget

Laptop and home office kit

Job summary

Craftbridge Digital is seeking a friendly, detail-oriented help desk specialist to join our remote team across the United States. You will triage tickets, reproduce issues, collect run logs and screenshots, determine issue type, and ensure proper handoff to engineering when needed.

You’ll also manage internal IT needs for the team, including Microsoft 365 or Google Workspace administration, device provisioning, and keeping the support runbook up to date.

Qualifications

• 1–2 years on a help desk or desktop support role.
• Experience with Windows and macOS environments.
• Administer Microsoft 365 or Google Workspace.
• Familiar with ticket queues (Jira Service Management, Zendesk).
• Certifications such as CompTIA A+ or Network+ are a plus.
• Basic SQL and reading application logs helpful.

Responsibilities

• Triage tickets, reproduce issues, grab logs and screenshots.
• Determine issue type and route to the right team when needed.
• Fix access and data issues, reset accounts, adjust permissions.
• Maintain runbooks and manage IT for the internal team.
• Document solutions for future tickets.

Skills

Help desk experience

Windows

macOS

Microsoft 365

Google Workspace

Ticketing systems

Education

CompTIA A+ or Network+

Tools

Jira Service Management

Zendesk

Intune

Jamf

SQL (basic)

Job description

We build applications and integrations for clients, and we keep supporting them after release.

That's where this job comes in. Remote, anywhere in the U.S., full-time.

Client users send tickets. Most are access or data. Some are real bugs.

You triage them: reproduce the issue, grab the run logs and screenshots, and decide which kind it is.

Access and data you fix yourself. Reset an account, adjust a permission, check whether a scheduled job ran.

Bugs go to the developers as a reproducible example, so nobody has to ask what you clicked.

You also look after our own team: laptops, Microsoft 365 and Google Workspace accounts, MFA, people joining and leaving. And you keep the support runbook current, because the next person shouldn't have to guess.

You've spent one or two years on a help desk or in desktop support.

You know Windows and macOS, and you've administered Microsoft 365 or Google Workspace.

You've worked from a ticket queue (Jira Service Management, Zendesk, something like that).

CompTIA A+ or Network+, basic SQL, reading application logs, Intune or Jamf: any of these helps.

• Medical, dental and vision for you and your family, a 401(k) with a match, paid time off and sick time, a learning budget, and your laptop and home office kit are on us.

Craftbridge Digital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.