Remote IT Support Specialist (Entry Level) — AI-Driven Helpdesk

Jobright.ai; United States; Remote; CAD 35,000 - 48,000; Full time

Job summary

Jobright.ai is seeking an Entry-Level IT Support Specialist to help teammates resolve technical issues and maintain a reliable remote work environment. You will troubleshoot hardware, software, accounts, and connectivity problems, respond to support requests, and guide users with clear step-by-step solutions.

The role emphasizes documenting incidents, maintaining user accounts and permissions, and contributing to onboarding and support process improvements within a fully remote setting.

Qualifications

• Basic IT hardware knowledge, operating systems and networking.
• Strong problem-solving, customer service and communication skills.
• Ability to explain technical concepts clearly to nontechnical users.
• Organized approach to documenting and tracking support requests.
• Ability to work independently and collaboratively in a remote environment.

Responsibilities

• Respond to technical support requests through chat, email, and ticketing systems.
• Troubleshoot account access, software, device, and network connectivity issues.
• Guide users through clear, step-by-step solutions.
• Provision and maintain user accounts, permissions, and common business tools.
• Document incidents, resolutions, and reusable troubleshooting instructions.
• Escalate complex issues with complete diagnostic information.
• Help improve onboarding, access-management, and support processes.

Skills

Basic IT hardware knowledge

Networking basics

Problem-solving

Customer service

Communication skills

Explain technical concepts to nontech

Documentation

Independent and collaborative work

Education

IT-related degree/diploma/certification

Tools

Ticketing systems

Identity tools

Remote support software

Job description

Jobright.ai is seeking an Entry-Level IT Support Specialist to help teammates resolve technical issues and maintain a reliable remote work environment. You will troubleshoot hardware, software, accounts, and connectivity problems, respond to support requests, and guide users with clear step-by-step solutions.

The role emphasizes documenting incidents, maintaining user accounts and permissions, and contributing to onboarding and support process improvements within a fully remote setting.