Remote IT Help Desk Technician – Entry Level

Jobright.ai; United States; Remoto; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Jobright.ai is seeking an Entry-Level IT Help Desk Technician to provide first-line technical support, troubleshoot issues, document solutions, and collaborate with engineering on more complex problems. This role offers remote work and the chance to engage with AI-driven product development.

You will reproduce problems, gather relevant details, guide users through clear steps, and escalate bugs when needed, all while maintaining knowledge-base articles and following security and data-handling

Competenze

• Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area.
• Strong troubleshooting and analytical skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong written and verbal communication skills.
• Ability to work effectively in a remote environment.

Mansioni

• Provide first-line technical support through chat, email, and support tickets.
• Reproduce reported problems and collect relevant technical details.
• Guide users through clear, step-by-step solutions.
• Escalate confirmed bugs and complex issues to engineering teams.
• Document resolutions and maintain internal knowledge-base articles.
• Track recurring technical issues and identify improvement opportunities.
• Follow security, privacy, and data-handling procedures.

Conoscenze

Troubleshooting

Analytical skills

Communication skills

Remote work capability

Formazione

IT-related degree or cert

Strumenti

Ticketing systems

CRM platforms

Remote support tools

Descrizione del lavoro

Jobright.ai is seeking an Entry-Level IT Help Desk Technician to provide first-line technical support, troubleshoot issues, document solutions, and collaborate with engineering on more complex problems. This role offers remote work and the chance to engage with AI-driven product development.

You will reproduce problems, gather relevant details, guide users through clear steps, and escalate bugs when needed, all while maintaining knowledge-base articles and following security and data-handling