IT Technician, Entry Level

Jobright.ai; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Jobright.ai is seeking an Entry-Level IT Help Desk Technician to provide first-line technical support, troubleshoot issues, document solutions, and collaborate with engineering on more complex problems. This role offers remote work and the chance to engage with AI-driven product development.

You will reproduce problems, gather relevant details, guide users through clear steps, and escalate bugs when needed, all while maintaining knowledge-base articles and following security and data-handling

Qualifications

• Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area.
• Strong troubleshooting and analytical skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong written and verbal communication skills.
• Ability to work effectively in a remote environment.

Responsibilities

• Provide first-line technical support through chat, email, and support tickets.
• Reproduce reported problems and collect relevant technical details.
• Guide users through clear, step-by-step solutions.
• Escalate confirmed bugs and complex issues to engineering teams.
• Document resolutions and maintain internal knowledge-base articles.
• Track recurring technical issues and identify improvement opportunities.
• Follow security, privacy, and data-handling procedures.

Skills

Troubleshooting

Analytical skills

Communication skills

Remote work capability

Education

IT-related degree or cert

Tools

Ticketing systems

CRM platforms

Remote support tools

Job description

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and collaborate with engineering for more complex problems.

Why Join Us

• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search

Responsibilities

• Provide first-line technical support through chat, email, and support tickets
• Reproduce reported problems and collect relevant technical details
• Guide users through clear, step-by-step solutions
• Escalate confirmed bugs and complex issues to engineering teams
• Document resolutions and maintain internal knowledge-base articles
• Track recurring technical issues and identify improvement opportunities
• Follow security, privacy, and data-handling procedures

Qualification

Required

• Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
• Strong troubleshooting and analytical skills
• Ability to explain technical concepts clearly to non-technical users
• Strong written and verbal communication skills
• Ability to work effectively in a remote environment

Preferred

• Previous help desk, technical support, or customer service experience
• Familiarity with ticketing systems, remote support tools, or CRM platforms
• Relevant certifications such as CompTIA A+ or Google IT Support
• Interest in AI products and startup environments