Remote IT Support Specialist - Azure & Microsoft 365

Vireo Health, Inc.; Maryland; Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

FSA

Wellness days

PTO 15 days

401k with employer match

Job summary

Vireo Health, Inc. seeks an IT Support Specialist to own and resolve customer issues, researching and troubleshooting across hardware, software, and networks. You will follow escalation procedures, document resolutions, and maintain the knowledge base while aligning with security standards.

The role focuses on Windows, macOS, Android, AD/Entra IDs, and Microsoft 365, with exposure to Azure, network issues, and device management. Remote work with occasional Maryland on-site support is expected.

Qualifications

• Solid ITSM knowledge and incident handling.
• Strong troubleshooting and problem-solving skills.
• Windows, Android, and macOS experience.
• Entra ID, AD, Group Policy, SSO expertise.
• Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) proficiency.
• Networking basics: TCP/IP, DNS, DHCP, VPN.
• RMM and patching tools familiarity; Intune and JAMF MDMs.
• POS and surveillance systems experience; E‑commerce platforms understanding.
• Ability to prioritize tasks and handle multiple issues.
• Excellent communication and customer service orientation.
• Willingness to work remotely with occasional Maryland on-site support.

Responsibilities

• Diagnose, troubleshoot, and resolve complex IT issues across hardware, software, network and apps.
• Provide Level 1–2 support for incidents and service requests related to Office 365 and Azure.
• Support end-user devices: desktops, laptops, mobile devices, printers and peripherals.
• Document troubleshooting steps and create knowledge base articles when appropriate.
• Escalate unresolved issues following standard procedures to internal teams.
• Maintain awareness of regulatory and security standards relevant to IT.
• Participate in upgrades and installations for new hardware and software.
• Develop and document SOPs and baseline network monitoring standards.
• Be familiar with company configuration standards and infrastructure architecture.

Skills

ITSM

Troubleshooting

Windows

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

Networking basics

TCP/IP

DNS

DHCP

VPN

RMM

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Application Support

ISP management

Education

BS or equivalent combination of education and related experience

Tools

Intune

JAMF

RMM tools

Job description

Vireo Health, Inc. seeks an IT Support Specialist to own and resolve customer issues, researching and troubleshooting across hardware, software, and networks. You will follow escalation procedures, document resolutions, and maintain the knowledge base while aligning with security standards.

The role focuses on Windows, macOS, Android, AD/Entra IDs, and Microsoft 365, with exposure to Azure, network issues, and device management. Remote work with occasional Maryland on-site support is expected.