Remote IT Support Specialist: Azure & 365 Expert

Vireo Health; Massey (MD); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

HSA/FSA

15 days PTO + Wellness Days

401k with employer match

Job summary

Vireo Health in Maryland is seeking an IT Support Specialist to own customer issues, diagnose and resolve hardware, software, network, and application problems with a focus on Microsoft 365, Azure, AD, and security standards.

You’ll provide Level 1–2 support for Office 365, Exchange, SharePoint, OneDrive, Teams, and related services, while documenting solutions and contributing to knowledge base articles. This full-time role offers remote work with occasional on-site support in MD.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows, macOS and Android environments; familiarity with Azure and Office 365 suite (Exchange/Teams/SharePoint/OneDrive).

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers).
• Administrate and provide Level 1 and 2 support for incidents or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers).
• Identify and resolve network issues across network/voice domains.
• Develop standard operating procedures and baseline network monitoring standards.
• Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration).
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture.
• Participate in upgrade projects and installation activities for new hardware and software components.

Skills

IT service management

Troubleshooting

Customer service

Communication

Education

BS degree or equivalent

Tools

Windows

Android

macOS

Entra ID

Active Directory

Group Policy

SSO

Microsoft 365

Exchange

SharePoint

OneDrive

VPN

RMM tools

Intune

JAMF

POS systems

Surveillance systems

E-commerce platforms

Job description

Vireo Health in Maryland is seeking an IT Support Specialist to own customer issues, diagnose and resolve hardware, software, network, and application problems with a focus on Microsoft 365, Azure, AD, and security standards.

You’ll provide Level 1–2 support for Office 365, Exchange, SharePoint, OneDrive, Teams, and related services, while documenting solutions and contributing to knowledge base articles. This full-time role offers remote work with occasional on-site support in MD.