IT Support Pro: Azure & Office 365 Expert

Vireo; Massey (MD); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life-ins

HSA, FSA, Dependent Care

15 Days PTO + Wellness Days

401k match after six months

Job summary

Vireo Health is seeking an IT Support Specialist to take ownership of customer issues, diagnose problems, and drive resolution. You will work across Windows/macOS/Android devices and Office 365, Azure AD, and security standards, with remote-first duties and occasional on-site support in Maryland.

The role emphasizes strong troubleshooting, customer service, and documentation, enabling knowledge-base growth and efficient incident management.

Qualifications

• BS or equivalent combination of education and experience.
• Experience supporting Azure/Office 365 and AD environments.
• Strong troubleshooting and customer service focus.

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Manage Office 365 suite administration (Exchange/Teams/SharePoint/OneDrive) and AD.
• Provide Level 1–2 IT support and escalate when needed to internal teams.
• Document troubleshooting steps and contribute to knowledge base articles.
• Ensure security and regulatory standards are followed; assist with deployments.

Skills

Windows/macOS/Android OS familiarity

Microsoft 365 administration

Azure AD & SSO

Networking basics (TCP/IP, DNS, VPN)

IT incident management

Customer service

Remote work capability

Education

Bachelor's degree or equivalent in IT/CS

Tools

Intune

JAMF

Active Directory

Entra ID

Office 365 / Microsoft 365

SharePoint

OneDrive

RMM tools

Patch management

Surveillance systems

Job description

Vireo Health is seeking an IT Support Specialist to take ownership of customer issues, diagnose problems, and drive resolution. You will work across Windows/macOS/Android devices and Office 365, Azure AD, and security standards, with remote-first duties and occasional on-site support in Maryland.

The role emphasizes strong troubleshooting, customer service, and documentation, enabling knowledge-base growth and efficient incident management.