Microsoft 365 IT Support Specialist — Remote

EXPLOREMYPC CRM; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Collaborative environment

Professional development

Remote option

Job summary

ExploreMyPC CRM is hiring an Information Technology Support Specialist to provide first-line help desk support for Windows, Microsoft 365, and related IT services. You will diagnose hardware, software, and network issues, assist with onboarding and offboarding, and document solutions in our ticketing system.

The ideal candidate has 1+ year in technical support, strong communication, and a customer-first mindset, with a willingness to learn and grow in a dynamic, collaborative tech environment.

Qualifications

• 1+ years in technical support or help desk.
• Familiar with Windows and Microsoft 365.
• Experience supporting CRM/SaaS or cloud apps.
• CompTIA A+, Network+, or equivalent.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to help desk tickets, emails, and phone support requests in a timely manner.
• Diagnose and resolve computer, printer, mobile device, and peripheral issues.
• Install, configure, and maintain operating systems, applications, and software updates.
• Assist in user account creation, password resets, permissions management, and system access requests.
• Document issues, solutions, and troubleshooting procedures within the ticketing system.
• Escalate complex technical issues to senior IT staff when necessary.
• Support onboarding and offboarding activities, including workstation setup and account provisioning.
• Monitor system performance and report potential issues proactively.
• Provide exceptional customer service while communicating technical information clearly to non-technical users.

Skills

Tech troubleshooting

Customer service

Microsoft 365

Hardware installation

Documentation

Communication

Teamwork

Adaptability

Education

IT degree

Tools

CRM platforms

Remote support tools

Ticketing systems

Cloud technologies

Job description

ExploreMyPC CRM is hiring an Information Technology Support Specialist to provide first-line help desk support for Windows, Microsoft 365, and related IT services. You will diagnose hardware, software, and network issues, assist with onboarding and offboarding, and document solutions in our ticketing system.

The ideal candidate has 1+ year in technical support, strong communication, and a customer-first mindset, with a willingness to learn and grow in a dynamic, collaborative tech environment.