Remote IT Support Specialist - End-User & 365 Expert

ViziRecruiter,LLC.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

ViziRecruiter,LLC. is seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of about 15 employees.

You will be the primary point of contact for desktop support, handling hardware, software, and connectivity issues while partnering with an escalation team for more complex networking and infrastructure incidents. The role emphasizes self-sufficiency, strong customer service, and clear communication with end users in a

Qualifications

• 5+ years of hands-on IT support or help desk experience.
• Strong experience supporting Microsoft 365 and Active Directory.
• Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.

Responsibilities

• Provide remote technical support to end users for hardware, software, and connectivity issues.
• Troubleshoot and resolve Microsoft 365 issues.
• Administer basic user account management within Active Directory.
• Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
• Diagnose and resolve common PC and peripheral issues.
• Deliver timely, professional, and customer-focused support with clear communication.
• Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate teams.
• Document support activities and follow established support processes.

Skills

IT support

Help desk

Microsoft 365

Active Directory

Windows troubleshooting

Remote support

Tools

Active Directory

Windows OS

Job description

ViziRecruiter,LLC. is seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of about 15 employees.

You will be the primary point of contact for desktop support, handling hardware, software, and connectivity issues while partnering with an escalation team for more complex networking and infrastructure incidents. The role emphasizes self-sufficiency, strong customer service, and clear communication with end users in a